Algemene Voorwaarden

Company details

Koboi BV
Onze-lieve-vrouwsrtraat 56, 3000 Leuven
Tel: 016581581
VAT number: BE0731742858

Article 1: General provisions

The e-commerce website of Koboi BV, a private limited company with its registered office at Onze-lieve-vrouwstraat, 3000 Leuven, VAT BE 0731742858, (hereinafter to be referred to as 'Koboi BV') offers the possibility to its clients to purchase products online from its webshop. The current General Conditions ("Conditions") apply to each order that is placed by a visitor of this e-commerce website (“Customer”). When placing an order through the webshop of Koboi BV Customer must explicitly accept these Conditions, as a result of which he agrees with the applicability of these Conditions, with the exclusion of all other conditions. Additional conditions of Customer are excluded, except when they have been accepted by Koboi BV in advance, in writing and explicitly.

Article 2: Price

All mentioned prices are stated in euros, always including VAT for deliveries within the EU and all other taxes to be paid by Customer, however excluding shipment costs. If the price is wrong or if the shipment costs are incorrect, you will be informed as soon as possible. In the above-mentioned cases you can cancel your order free of charge. Deliveries outside the European Union may result in taxes which must be paid by the receiver. It will be mentioned separately if delivery, reservation or administrative costs are charged. The statement of price solely refers to the items as described verbatim. The accompanying photos are intended decoratively and may contain elements which are not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website have been composed with the greatest possible care, it is nonetheless possible that the offered information is incomplete, contains material errors, or is not up-to-date. Apparent mistakes or errors in the offer do not bind Koboi BV. Koboi BV is only obliged to observe an obligation of means with regard to the correctness and completeness of the offered information. Koboi bv will not be liable in any case whatsoever in the event of manifest material, typesetting or printing errors.

When Customer has specific questions, for example about the delivery period or method of delivery, we would like to ask Customer to contact us in advance.

The offer applies as long as the stocks are not exhausted and can always be changed or withdrawn by Koboi BV. Koboi BV cannot be held liable for the non-availability of a product. If an offer has a limited term of validity or is made under certain conditions, this will be stated explicitly in the offer.

Article 4: Online purchases

Orders can be placed from the age of 18 or older. The order process includes the following steps:

1. Select your product and add it to the shopping cart. You will always see how much free places are still available in your box. This is an indication and certainly not an obligation to purchase a full box.
2. Go to Pay and check your order
3. Enter the delivery address;
4. Enter the invoice address together with the required payment method;
5. Select the delivery method;
7. You will be asked to accept these General Conditions;
8. You will have an opportunity to view a summary of your order;
9. You will be referred to the payment page of our payment partner ‘Mollie.’, where the payment will be carried out according to the method selected by you.
10. You will receive a confirmation of payment and be referred again to our webshop.

After placing an order you will receive an email from Koboi BV in which the receipt of the order is confirmed. If you pay with a credit card, you will also receive an email with the status of your payment. As soon the items are sent, you will also receive a notification (the "Shipping Notification E-mail"). Hereby you will also receive a clear track&trace code, so that you can follow the order. All orders depend on possible stock fluctuations. We will inform you in case of an unexpected stock failure and reserve the right to cancel the reservation for an order. Customer can choose between the following payment methods:

· Bancontact
· Paypal

Koboi BV is entitled to refuse an order because of a serious breach by Customer with regard to orders involving Customer.

Article 5: Delivery and implementation of the agreement

Items ordered through this webshop will be delivered in Belgium and the Netherlands. If you live in another country and would like to place an order, please contact us by sending an email to

Products will only be delivered in the countries for which the website allows the delivery. The delivery will take place subject to what is possible within the time stated in the individual order confirmation. A possible delay will in no case be a reason for compensation. Incorrectly provided delivery addresses are the responsibility of Customer and may result in extra costs which can be claimed from Customer.

Almost all items will be sent from Koboi BV. When your order is not delivered on time, you can always contact us through, stating your client number or order number. If we do not manage to send your order within 30 days after the order confirmation mail due to exceptional circumstances, you can cancel this order free of charge and repayment will be guaranteed.

The shipment will be carried out by a professional courier. A signature is always required when receiving the items. You accept that a shipment may be delivered to a person different than Customer-applicant, if this person in question is present at the address stated by you. When no person is present when the delivery takes place, you will receive a notification about this. An attempt will automatically be made again on the following working day. Then you can also select a different day of delivery or a delivery to a collection point. After two failed deliveries the package will automatically be sent to a collection point in your neighbourhood.

Unless agreed otherwise or explicitly stipulated otherwise, the items will be delivered to the place of residence of Customer within 30 days after receipt of the order.

When you receive the items, you must inspect them at once. When you are of the opinion that the delivery is not in conformity with the application, you must inform us about the problem within 24 hours, stating your order number, by sending an email to the following email address:

The risk of loss or damage will be transferred to Customer from the moment he/she (or a third party designated by him, who is not the transporter) has physically gained the possession of the items. However, the risk is already transferred to Customer with the delivery to the transporter, that it to say, when the transporter of Customer has been assigned to transport the items and this choice has not been offered by Koboi BV.

Products are only delivered in the countries for which the website allows the delivery. Special rules: PO Box addresses and military APO addresses are not accepted. Saturday delivery is only possible in Belgium and the Netherlands. For the other countries the delivery takes place between Monday and Friday, excluding holidays.

Article 6: Retention of title

The delivered items will remain the exclusive property of Koboi BV until the moment of full payment by Customer. If necessary, Customer will be obliged to mention the retention of title of Koboi BV to third parties, for example to everyone who could seize the not fully paid items.

Article 7: Revocation right

Remote sales The consumer is entitled to inform the seller that he will renounce the purchase, without payment of a fine and without stating a motive, within 14 calendar days from the day following the delivery.

In the event the consumer invokes this possibility, he/she must return the items at his/her own risk and costs to Koboi BV. Items which have been specifically designed for Customer and/or which may decay soon will not be taken back and Customer cannot invoke the withdrawal clause for this.

Returned items will only be accepted by Koboi BV on the condition that you have not used the items.

For a return shipment you must observe the following procedure: Step 1: Contact us through our email address and state your order number. We will send you our return instructions by email. The return costs, which we mention in this email, must be paid by you.

Step 2: Pack the items before you return them (only return non-used items, in original packaging and completely with original labels, accessories, user instructions, and guarantee). The original package also prevents damage when the items are returned.

Step 3: Print the return label and stick it on the box/boxes. The received label will contain all information to let the return shipment proceed well (your data, our delivery address, the courier’s name).

Step 4: If you have any questions after step 3, do not hesitate to contact us. If you do not have any questions, the items must be returned to us within 7 days.

Step 5: When we receive the items in a good condition, you will be repaid within 30 days. If we receive the items incomplete or damage, we will inform you.

Only items that have been purchased online at can be returned. For all other return shipments you must contact the shop where you purchased the items.

Article 8: Guarantee

By virtue of the law of 21 September 2004 regarding the protection of consumers when selling consumption goods, the consumer has statutory rights. This statutory guarantee applies from the date of delivery to the first owner. Each commercial guarantee will not affect these rights.

In order to invoke the guarantee, Customer must submit a receipt. Customers are advised to keep the original package of the items.

For items that were purchased online and which were delivered to the home of Customer, Customer must contact the Koboi BV customer service and return the item to Koboi BV at his/her expense.

When a defect is established, Customer must inform Koboi BV as soon as possible. All defects must have been reported by Customer in any case within a period of 2 months after establishing the defect. After this period all entitlements to repair or replacement will cease.

The (commercial and/or statutory) guarantee never applies to defects resulting from accidents, negligence, crashes, use of items contrary to the purpose for which they were designed, non-observance of user instructions or manuals, adaptations or changes to items, rough use, poor maintenance, or all other abnormal or incorrect kinds of use.

Defects that manifest themselves after a period of 6 months following the date of purchase or if applicable, following the date of delivery, will not be regarded to be hidden defects, except in case of evidence to the contrary by Customer.

Koboi BV is not responsible for an interrupted availability of or access to the Site, failures depending on the computer system, viruses or other inconvenience which may occur by using this Site (including, but not restricted to 'lost earnings').

Article 9: Customer service

The customer service of Koboi BV can be contacted by phoning +32 16 581581, by sending an email to or by sending a letter by post to the following address: Onze-lieve-vrouwstraat, 3000 Leuven. Any complaints can be sent to the customer service.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights of Koboi BV, Customer will have to pay an interest of 10% per year on the non-paid amount by operation of law in case of non-payment or late payment from the date of the breach of contract and without demand. Moreover, Customer will have to pay a fixed compensation of 10% of the amount in question by operation of law and without demand, with a minimum of 25 euros for each invoice.

Without prejudice to the aforementioned, Koboi BV reserves the right to reclaim items that have not been paid (in full).

Article 11: Privacy

The responsible party for processing, Koboi BV, respects the Belgian Act of 8 December 1992 with regard to the protection of a person’s private life when processing personal data. The personal data stated by you will only be used for the following purposes: implementing the concluded agreement, processing the order, sending newsletters, adverting and/or marketing purposes.

You are entitled by law to inspect and possibly correct your personal data. On the condition that you send a proof of identity (copy identity card), you can receive the written statement of your personal data free of charge through a written, dated and signed application to: Koboi BV, Onze-lieve-vrouwsrtraat 56, 3000 Leuven or by sending an email to If necessary, you can also request to have the data corrected that are incorrect, incomplete or not relevant.

When your data are used for direct marketing, you can protest against the use of your data for direct marketing free of charge. For this purpose you can always write to Koboi BV, Onze-lieve-vrouwsrtraat 56, 3000 Leuven or by sending an email to

We will treat your data as confidential information and not pass them on, hire or sell them to third parties.

Customers are responsible themselves for keeping their log-in details and the use of their password confidential. Your password will be saved in coded form. This means that Koboi BV has no access to your password.

Koboi BV keeps (anonymous) visitor’s statistics online to see which pages of the internet site are visited and to what extent.

If you have any questions about this privacy statement, you can contact us by sending an email to

Article 12: Impairment validity - non-relinquishment

If a provision of these Conditions is declared to be invalid, unlawful or void, this will not affect the validity, lawfulness and applicability of the other provisions in any what whatsoever.

Whenever Koboi BV fails to enforce one of the rights listed in these Conditions, or fails to exercise any right in this respect, this will never be regarded as a relinquishment of such a provision and will never affect the validity of these rights.

Article 13: Change conditions

These Conditions will be supplemented by other conditions to which explicit references will be made and by the general conditions of sale of Koboi BV. In case of any conflict, the current Conditions appendices will prevail.

Article 14: Intellectual property law

Information, including all editorial material, informative texts, photos, illustrations, drawings and other graphic material, names, logos, trademarks and other brands, are owned by Koboi BV or by its contract partners and are protected by copyright law, database law, trademark law or other intellectual property laws. The information must only be used for your personal, non-commercial use. You hereby state that you agree to not reproduce, share or pass on the information to third parties, whether or not with a profit motive, without prior explicit written permission by Koboi BV. Nothing that is mentioned on this site may be interpreted as giving an explicit or implicit licence to use any intellectual property law of Koboi BV or of a third party.

Article 15: Evidence

Customer accepts that electronic communications and back-ups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law will apply, with the exception of the provisions of international private law regarding applicable law.

The courts of the place of residence of Consumer are competent in the event of legal disputes.

since we mainly sell alcoholic products, we know about the consequences of alcohol consumption and abuse. we therefore advise you to consume our products in a well-considered way and in very limited quantities. we hereby obviously follow national and international laws. by placing an order, you therefore also agree with the fact that you are responsible yourself for the ways in which you consume your order, with its accompanying consequences.